Urgent Delivery:

• Same day delivery: Order before 12 noon to receive between 2 - 6pm with HK$300 additional charge.

Outer Suburb Delivery might incurred extra delivery fee: 

• Hong Kong Island: Stanley, Tai Tam
• Kowloon: Tiu Keng Leng
• New Territories: Airport, Chek Lap Kok, Disneyland, Hang Hau, Ma Liu Shui, Sheung Shui, Lam Tei, Siu Lam, So Kwun Wat, Tai Lam Chung, Tung Chung, Clear Water Bay, Discovery Bay, Ma Wan, Sai Kung, Kam Tin, Kwu Tung, Shek Kong, Sun Tin, Wu Kai Sha

CONDITIONS OF DELIVERY

Our website, natnatcoco.com, displays the total required payment before the completion of checkout. In submitting payment details, customers agree to pay this additional delivery and shipping fee.

While we make every attempt to deliver purchases on time, traffic conditions and accidents may delay delivery. In the case that this happens, we will contact you as soon as possible.

We do not take responsibility for failed or delayed delivery due to any of the following reasons:

• Nobody is available to accept the delivery at the specified location and time
• The address provided for shipping is not correct
• The sender did not provide sufficient information about the recipient
• The number on file for the recipient is not valid
• Authorities issue Typhoon Signal Number 8 or higher
• A Black Rainstorm Signal has been raised

If you have a very specific time frame in which you expect your purchase to be delivered, you should get in touch with our Customer Support info@natnatcoco.com.

The process of cancelling an order begins with email our representatives at info@natnatcoco.com. Please provide details about your order so that we can follow up effectively.

As mentioned above, we can only refund charges to the original PayPal or credit card account used to make the order.